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Privacy Policy

Effective Date:  1st June 2025

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AFCelltech Global Sdn Bhd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.  This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. What Information We Collect

We may collect the following categories of personal data:

  • Identity Data:  Full name, NRIC/passport number, gender, date of birth.

  • Contact Data:  Email address, telephone number, mailing address.

  • Health-Related Preferences:  Only if voluntarily submitted via forms (e.g. inquiry about regenerative health options).

  • Technical Data:  IP address, browser type, location data, and cookies.

  • Usage Data:  Pages visited, time spent on our website, clicks.

We do not collect or process sensitive medical records or diagnosis-related information.

2. How We Collect Your Information

We collect personal data through:

  • Our website forms (e.g. contact form, newsletter sign-up).

  • Communication via email, WhatsApp, or phone.

  • Cookies and other analytics technologies.

3. Purpose of Collecting Personal Data

We collect and process your personal data for the following purposes:

  • To respond to your inquiries and connect you with our licensed panel clinics.

  • To manage and improve our website and services.

  • To inform you about updates, promotions, and educational content (only with consent).

  • To comply with legal or regulatory obligations.

4. Disclosure of Your Information

Your personal data may be disclosed to:

  • Our partner clinics or licensed healthcare professionals (upon your request).

  • Service providers involved in website operation or digital communication.

  • Regulatory authorities, if required by law.

We do not sell, rent, or trade your data with third parties.

5. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure socket layer (SSL) encryption on our website.

  • Restricted access to personal data.

  • Regular website security checks.

6. Your Rights Under PDPA

You have the right to:

  • Access and request a copy of your personal data.

  • Correct or update inaccurate or incomplete information.

  • Withdraw consent to process your personal data (with reasonable notice).

  • Make inquiries or complaints regarding data protection.

To exercise these rights, contact us at:
📧 info@afcelltechglobal.com

7. Retention of Data

We retain your personal data only as long as necessary to fulfil the purposes stated or to comply with legal obligations.

8. Cookies

Our website uses cookies to enhance user experience and monitor traffic. You can manage cookie preferences through your browser settings.  More details are provided in our Cookie Notice.

9. Third-Party Links

Our website may contain links to external sites.  We are not responsible for the privacy practices or content of those third-party sites.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.  The latest version will always be posted on this page with the updated effective date.

11. Contact Us

For any questions or requests related to personal data:

AFCelltech Global Sdn Bhd
📧 info@afcelltechglobal.com

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